1. About SurfLocal Pro and these terms
SurfLocal Pro is operated by SurfLocal Media LLC. These terms describe use of the SurfLocal.pro website, private business accounts, and applications made available to your business. SurfLocal Pro provides modular tools for owners and authorized team members to organize customer relationships, communications, publishing, and business administration.
Review these terms together with the order, checkout disclosures, and any separate written agreement for your service. Your accepted order identifies what you are purchasing and its billing terms. A separate written agreement governs a conflict concerning its specific subject. Existing orders retain their agreed terms; this page does not retroactively change their prices, billing schedules, or other commitments.
Services ordered from another SurfLocal website or under a separate proposal remain subject to the terms agreed for that service. Access to SurfLocal Pro does not by itself include every service offered across the SurfLocal network.
3. Applications, features, and service scope
Your selected applications, account permissions, and configuration determine which features are available. An included account or dashboard does not establish an entitlement to every paid application, additional user, integration, demonstration, or custom service.
Review the selected tools and any limits in your order before purchasing. Features may depend on compatible devices, internet access, connected services, and account settings. If you need a particular integration, workflow, data transfer, or custom configuration, have that requirement included in the agreed scope.
Requests to add or change applications, team access, or other services must be considered with the affected subscription and any revised price. Confirm the change and its terms before accepting it.
4. Prices and recurring billing
Your accepted order or checkout identifies the selected applications, recurring price, billing frequency, and any separately agreed charges. Review the amount due and the recurring commitment before completing the purchase. Ask us about anything that is unclear before accepting the order.
For a monthly subscription, the agreed service renews automatically and the agreed monthly amount is charged each billing period until you cancel. The first payment date, billing start, and any trial or deferred payment are determined by the terms shown in your accepted order. These terms do not establish a separate billing delay or change an existing payment schedule.
By accepting an order with recurring charges, you authorize the charges described in that order using the payment method you provide. Payments may be processed through Stripe or another provider identified for the transaction, subject to that provider's applicable terms. Keep payment and billing-contact information current and contact us about a suspected billing error.
5. Bundles, promotions, and private offers
Bundle savings depend on the qualifying applications and conditions shown for the order. The final accepted checkout price controls the purchase. A later change to the selected applications can change eligibility or pricing; review the revised terms when making that change.
A personal coupon, discount, waiver, or other private arrangement applies only when expressly included in your accepted order. Its amount, eligible services, duration, and any combination with other savings follow that offer's stated conditions. An offer applies to renewals for the duration and services stated in that offer.
6. Separately quoted setup and custom work
Custom setup, onboarding, programming, integrations, or other build work may be quoted separately from the monthly applications. A fee for that work applies only when included in the quote or order you accept. Review the work, fee, and payment schedule before authorizing it.
An agreed setup or build fee covers work performed for your business and is non-refundable, except where applicable law requires otherwise or SurfLocal expressly approves an exception. A private discount or waiver must be shown in the accepted order. A trial or promotional period for monthly service does not waive a separately agreed setup fee unless the order expressly says so.
Custom work follows its agreed scope. Additional requests or changes should be discussed and agreed before further work or charges are authorized.
7. Trials and evaluation offers
Any trial, evaluation period, deferred first payment, or promotional access must be expressly identified in the offer you accept. That offer determines its duration, start, included services, conversion to paid service, and what you must do to avoid the next charge.
Review the renewal amount and cancellation instructions before accepting an offer. A free or included platform feature, a demonstration, or a trial offered for another SurfLocal service does not establish a trial for your SurfLocal Pro subscription.
8. Cancellation and subscription changes
You may cancel ongoing service at any time. Send a cancellation request to contact@surflocal.pro and identify your business and the subscription or order concerned so we can locate it. You can use the same address for billing questions or help identifying the service you want to cancel.
For a request to change selected applications or a bundle, specify the requested change and confirm the affected subscription and any updated price. An application change must be handled according to the accepted order and the available subscription options.
The accepted order and applicable law govern the effect of cancellation on billing, service access, and any adjustment. Cancellation does not erase valid charges already incurred. Any applicable evaluation or promotional cancellation terms remain those stated in the offer you accepted.
9. Refund requests and legal rights
We do not offer standard refunds of subscription or service fees. Exceptional refund requests are reviewed individually based on the circumstances; submitting a request does not guarantee a refund. Separately agreed setup and build fees remain subject to the policy in Section 6.
Send refund requests or billing concerns to contact@surflocal.pro with your business name, the relevant service or order, and a clear explanation. Do not send passwords or full payment-card details. These policies do not limit any refund or other remedy that applicable law requires or that your governing agreement expressly provides.
10. Business records and customer information
You remain responsible for the accuracy, lawful collection, and authorized use of customer, employee, prospect, and other information you place in the system. Obtain the permissions and provide the notices required for your business's activities. Information being publicly available does not by itself establish permission to contact someone or use their records for every purpose.
Give team members access only to information needed for their authorized work. Use appropriate channels for sensitive records, and do not place passwords, access codes, or full payment-card details in general notes or support messages.
SurfLocal may host and process information as reasonably necessary to provide the requested service. Keep your own appropriate copies of important business records. Ask about any record-access questions before closing an account; these terms do not promise a particular retention period or indefinite storage.
11. Publishing, marketing, and assisted content
You are responsible for the content, offers, prices, images, messages, and claims you submit or approve. Ensure that you have the rights to use the material and that published offers accurately explain their conditions. Your business remains responsible for responding to customers, fulfilling its offers, and honoring its commitments.
Use email, messaging, and marketing tools lawfully, with the permissions required for the channel and purpose. Honor opt-outs and do not use the system for spam, deception, impersonation, or unlawful outreach.
Where automated or AI-assisted features are provided, review their output before relying on it or publishing it. SurfLocal does not guarantee search placement, traffic, leads, conversions, revenue, or the accuracy of every generated suggestion.
12. Billing, payroll, and business decisions
Billing and payroll applications support your business's records and workflow. You remain responsible for reviewing invoices, employee information, pay settings, calculations, approvals, and other material before using it or sharing it.
Your business remains responsible for its employment, payroll, tax, recordkeeping, and payment obligations unless a separate agreement expressly assigns a particular task to another provider. General software output is not legal, accounting, tax, financial, or other licensed professional advice. Use qualified assistance when your business needs it.
13. Content rights and permitted use
You retain the rights you hold in your business content. You give SurfLocal permission to host, process, reproduce, format, display, and publish that content as reasonably necessary to provide the services you request. Publicly published material may be viewed, copied, or cached by others outside SurfLocal's control.
SurfLocal and its licensors retain their rights in the software, templates, branding, designs, and other platform materials. Access to the service does not transfer ownership of those materials.
Do not infringe others' rights, upload malicious code, bypass access restrictions, interfere with other users, or misuse the platform. We may investigate reported misuse and restrict affected access or content where reasonably necessary to address security risks, unlawful conduct, violations, or provider requirements, subject to applicable law and governing agreements.
14. Availability and connected services
Service availability can depend on maintenance, internet access, devices, account configuration, and external providers. Connected services may require separate accounts, permissions, or agreements. Features may change for security, provider requirements, abuse prevention, or operational reasons, subject to applicable law and any governing commitment.
To the extent permitted by applicable law, the website and general platform tools are provided as available, without a promise that they will be uninterrupted, error-free, or suitable for every business purpose. Any specific service commitment must be stated in the applicable agreement.
Nothing in these terms excludes obligations or liability that cannot lawfully be excluded, waives mandatory legal rights, or excuses fraud or other conduct for which responsibility cannot be disclaimed.
15. Changes and contact
Changes to published prices or these terms do not automatically rewrite an accepted order. Existing orders retain their agreed terms. Material changes will be handled with any notice and acceptance required by applicable law or the governing agreement.
For questions about SurfLocal Pro, an order, cancellation, billing, or these terms, contact SurfLocal Media LLC at contact@surflocal.pro. Identify your business and the relevant service so we can address the request.